Privacy policy

ForestFork (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, your choices, and how we keep your information secure. This policy applies to information we collect when you visit our website, place an order, register a product for warranty, sign up for marketing, or otherwise interact with ForestFork.

1. Information We Collect

We collect information you provide directly and information collected automatically when you visit or use our website.

Information you give us

  • Account and profile information: name, email address, phone number, shipping and billing addresses, password (hashed).
  • Order information: order number, products purchased, quantity, payment method details (note: we do not store full payment card numbers), shipping carrier and tracking.
  • Warranty & registration data: order number, product serial number (if applicable), registration form responses, photos or videos you upload for warranty claims.
  • Customer service & communications: messages you send to us via email, chat, or forms, including support@fforestfork.com.
  • Marketing preferences: newsletter opt-in, subscription preferences.

Information collected automatically

  • Usage data: pages viewed, links clicked, date/time, referral source, IP address, browser type and settings, device identifiers.
  • Cookies & similar technologies: cookies, pixels, local storage used for analytics, preferences, and advertising. See the “Cookies” section below.

Information from third parties

  • Payment processors & platforms: we receive limited transaction confirmations and payment tokens from Shopify and our payment providers.
  • Third-party services: analytics providers, advertising networks, shipping partners, and apps installed on our Shopify store that assist with warranty registration, reviews, or customer support.

2. How We Use Your Information

We use personal information for business purposes, including:

  • To fulfill orders: process and ship purchases, send order confirmations and shipping updates, and provide customer support.
  • Warranty management: process warranty registrations and claims, verify proof of purchase, and communicate about repairs, replacements, or refunds.
  • Payment processing & fraud prevention: help payment providers process transactions and help detect and prevent fraud.
  • Customer service: respond to inquiries, handle returns, and provide technical or product support.
  • Marketing: send newsletters, promotional offers, and product updates if you opt-in (you may opt-out at any time).
  • Product improvement & testing: analyze usage, feedback, and lab test results to improve product design and safety.
  • Legal & safety: comply with legal obligations, enforce our policies, and protect our rights and the rights of others.

We will only use your information for the purposes described in this policy or for other purposes that you authorize.

3. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate our website, remember preferences, enable functionality, and provide analytics and advertising. You can manage cookies via your browser settings and opt-out options provided by advertising partners. Blocking cookies may affect the functionality of the site (cart, login, personalization).

4. How We Share Information

We may share your personal information with:

  • Service providers: Shopify (our eCommerce platform), payment processors (Stripe, PayPal, etc.), email service providers, shipping carriers, analytics providers, and apps that assist with warranty registration and customer service.
  • Business partners: third parties for co-marketing or joint promotions only with your consent.
  • Legal reasons: when required by law, litigation, or to respond to lawful requests by public authorities.
  • Business transfers: in connection with a sale, merger, reorganization, or asset transfer (you will be notified of changes to ownership).
  • With your consent: any other party when you explicitly authorize it.

We require service providers to use your information only as necessary to provide services to us and to protect personal data in accordance with this Policy.

5. Your Choices & Rights

Marketing communications

You can opt out of marketing emails at any time by clicking “unsubscribe” in the email or contacting support@forestfork.com. Transactional messages (order confirmations, shipping notices, warranty communications) are required for order and service fulfillment and cannot be opted out of.

Access, correction, deletion

You may request access to, correction of, or deletion of your personal information. To make a request, contact us at support@fforestfork.com. We will verify your identity before fulfilling requests. Some information may be retained to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes.

California residents (CCPA/CPRA)

If you are a California resident, you have additional rights under California law, including the right to request: (1) disclosure of personal information collected and categories shared in the prior 12 months, (2) deletion of personal information (with certain exceptions), and (3) opting out of “sale” or sharing for targeted advertising. Submit requests to support@fforestfork.com. We will not discriminate against you for exercising your rights.

European residents (GDPR)

If you are in the EEA or UK, you may have rights under the GDPR, including access, rectification, erasure, restriction of processing, portability, and objection. To exercise these rights, contact support@fforestfork.com. We will respond in accordance with applicable law.

6. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards to protect personal information. Examples include encrypted connections (HTTPS), access controls, and regular security reviews. However, no system is 100% secure — we cannot guarantee absolute security.

We retain personal information as long as necessary to provide services, fulfill legal obligations, resolve disputes, enforce policies, and for legitimate business purposes. Typical retention periods: order records (up to 7 years for accounting and tax), warranty registration (10+ years as necessary to manage warranty claims), marketing preferences until unsubscribed, and support records as needed.

7. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided personal data to us, contact support@fforestfork.com and we will take steps to delete it.

8. Third-Party Links & Services

Our site may contain links to third-party websites and services. This Privacy Policy does not apply to third-party websites; please review their privacy notices. We are not responsible for third-party privacy practices.

9. International Transfers

If you are outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. We take steps to ensure an adequate level of protection for international transfers as required by law.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Effective date.” Substantial changes may be communicated by email or site notice.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact:

ForestFork
Email: support@fforestfork.com