Refund policy

We want you to love your ForestFork utensils. If you’re not completely satisfied, we accept returns of unused, undamaged products within 14 days of delivery. Defective or damaged items are handled through our 10-year warranty — see the Warranty & Claims section below.

Returns — 14-Day Window for Unused Items

  • You may return unused items in their original condition and packaging within 14 days of delivery for a refund to your original payment method.

  • Items returned after 14 days, or items that are used, damaged, or missing original packaging, are not eligible for a standard return (they may be eligible for warranty service — see Warranty & Claims).

  • To start a return, email our support team at support@fforestfork.com with:

    • Your order number

    • Item(s) you wish to return

    • Reason for return

    • Photos (if applicable)

  • After we review your request we’ll issue a Return Authorization (RMA) and provide return instructions. Do not send returns before obtaining an RMA.

Return Shipping & Costs

  • If the return is due to a manufacturing defect, damage in transit, or an error on our part, we will provide a prepaid return shipping label and cover return shipping costs.
  • For change of mind returns (customer-initiated), return shipping costs are the responsibility of the customer unless we offer a prepaid label in our RMA instructions.
  • Please pack items securely. ForestFork is not responsible for damage that occurs during return transit if items are not packed properly.

Refund Processing

  • Once we receive and inspect the returned item, we will notify you and process your refund.
  • Refunds to the original payment method are typically processed within 3–5 business days after we receive and accept the return.
  • Depending on your bank or card issuer, it may take 3–10 business days for the refund to appear on your statement.
  • Shipping costs (original outbound shipping) are refunded only when the return is due to a defect, damage, or our error.

Exchanges

  • We recommend placing a new order for the replacement item to guarantee immediate availability.
  • If you prefer an exchange via RMA, contact support@fforestfork.com. Exchanges are subject to stock availability and may require additional shipping charges.

Damaged or Defective Items

  • If your order arrives damaged or has a manufacturing defect, please contact us within 14 days of delivery at support@fforestfork.com with photos of the damage and your order number.
  • For defects appearing after initial use, or for issues covered by our 10-year warranty, submit a warranty claim as described in the Warranty & Claims section below.

Warranty & Claims (10-Year Limited Warranty)

  • Manufacturing defects are handled under our 10-Year Limited Warranty. Warranty claims require proof of purchase and photos of the issue. To submit a warranty claim, email support@fforestfork.com with your order number and images.
  • Warranty remedies may include repair, replacement (one time), replacement parts, or store credit, at ForestFork’s discretion.
  • Shipping for warranty replacements is covered for the first 30 days after purchase; beyond 30 days customers will be responsible for return shipping costs related to warranty service unless otherwise specified.

Non-Returnable / Non-Refundable Items

  • Used, refurbished, open-box, clearance, or sale items marked “final sale” are not eligible for standard return or refund.
  • Products purchased from unauthorized resellers are not covered by ForestFork returns or warranty; please contact the place of purchase.

Retail Store Purchases

  • Items purchased from physical retail stores must be returned to the store of purchase. If you cannot resolve the matter with the retailer, contact us at support@fforestfork.com and we will assist where possible.

International Orders

  • This policy applies to orders shipped to the United States. If you order from outside the U.S., please contact us for return instructions — international returns may incur additional shipping charges and customs procedures.

Questions?

If you need help with a return, exchange, or warranty claim, our support team is here to assist:

Email: support@fforestfork.com
Warranty claims: Click Here
Warranty registration: Click Here
Contact page: Click Here